Reinhardt University SACSCOC Compliance Certification
Table of Contents
|2.1||Degree Grant. Auth|
|2.3||Chief Exec Officer|
|Part 1||Signature Attesting Integrity|
|Part 2||Substantive Changes|
|Part 4||Inst. Summary Form|
|2.10 Student Support Services
The institution provides student support programs, services, and activities consistent with its mission that are intended to promote student learning and enhance the development of its students. (Student support services)
Reinhardt University provides student support programs, services, and activities that are consistent with its mission to educate “the whole person by developing the intellectual, social, personal, vocational, spiritual and physical dimensions of its students.” The institution is also guided by its vision to “Create a unique Reinhardt Experience where each student thrives” and its stated values “Faith – Learning – Leading.”  Reinhardt University is organized within six main divisions: Academic Affairs, Student Affairs, Advancement and Marketing, Athletics, Enrollment Management, and Finance and Administration. The programs, services, and activities that directly promote learning and enhance student development are mainly in Academic Affairs, Student Affairs, and Athletics. The other divisions provide important administrative services.
As a comprehensive university grounded in the liberal arts, Reinhardt supports the growth, development, and learning of 1484 students with the following demographics: 
92.6% undergraduate – 7.4% graduate
An array of services supports the various needs of the student body in accordance with the institution’s mission, vision, and values. All students, whatever the demographic, have access to Reinhardt student support services. These services are published in the Reinhardt University Undergraduate Catalog 2016-2017,  the Student Handbook 2016-2017,  the Reinhardt University Graduate Catalog 2016-2017,  the Graduate Services brochure, and the Reinhardt University official website. 
Academic Affairs – Services, Programs, and Activities
Educating the “whole person,” as the University’s mission states, and creating an environment “where each student thrives,” as stated in University’s vision, include recognizing the diversity of student preparation for college and the diversity of learning styles. The Division of Academic Affairs, which reports to the Provost, supports the academic success of all students— undergraduate, graduate, professional, or online—as well as all levels of preparation and learning styles, through offices and programs like the Academic Support Office, the Center for Student Success, the Honors Program, and the Hill Freeman Library and Spruill Learning Center.
The Academic Support Office and the Center for Student Success
Begun in 1982, Reinhardt’s Academic Support Office (ASO), serves students with documented disabilities. The ASO serves roughly 10% of the student body— around 100 students each semester, from both regular classroom and online settings.
Staffed by a full-time director and two full-time professors, the ASO offers special testing accommodations, assistive software and individualized tutorials. ASO also includes the S.E.A.D. (Strategic Education for Students with Autism Spectrum Disorder) support group. Another form of academic support offered through the ASO office but available to all students is Academic Coaching, which includes individualized attention to study skills through goal-setting plans that the academic coach and student must address in a weekly one-on-one visit. The ASO Assessment Report for 2016-2017  indicates that 97% of students sampled were satisfied or very satisfied with ASO services. Through Academic Coaching, some students are able to move from academic warning/probation to a better academic standing.
The Center for Student Success (CSS) serves the needs of all students, from first-year to graduate students. Staffed by full-time and adjunct faculty, as well as gifted peer tutors, the CSS served 1386 appointments in 2016-2017. The CSS also conducts study groups for specific subject examinations as well as workshops for special achievement and post baccalaureate admissions tests like the Georgia Assessments for the Certification of Educators (GACE), GRE, GMAT, and LSAT.
For distance education students, the CSS provides a tutoring service, Brainfuse, which offers not only tutorials but the possibility of online study groups. Students in this population may also work at the center with a tutor, face-to-face, or in special cases, work online with a personal tutor.
Students consistently rate the quality of tutoring sessions highly: in the CSS 2016-2017 Assessment Report,  95.6% of the students tutored rated the experience “beneficial” or “highly beneficial” learning.
Reinhardt publishes the services of these offices in the Reinhardt University Undergraduate Catalog 2016-2017,  the Student Handbook 2016-2017,  the Graduate Services brochure, and the Reinhardt University websites for ASO and the Center for Student Success.  In addition, faculty regularly include information about the ASO and the CSS on individual course syllabi, like the following: ENG 102 (first year English syllabus), EDU 550 (a graduate Education syllabus), and CRJ 300 (a online Criminal Justice course). 
Reinhardt supports the academic success of all students in any mode of program delivery through orientation and advising.
All first time, first year students must enroll in the First Year Seminar (FYS 101)  to support their transition to a university environment.
Students in Reinhardt’s distance education programs work closely with the program coordinators for orientation. Students in the Associate of Business Administration (A.B.A), Bachelor of Business Administration (B.B.A.) and Bachelor of Criminal Justice (B.C.J.) begin with an orientation class, RHC 101 – Online Learning Seminar. . In all programs, the students develop a rapport with the program coordinators from the start, which encourages interaction with questions and problems throughout the progress of the program.
Graduate students also work with their program coordinator or director. Each student receives a Graduate Services brochure.  Each graduate program begins with an orientation class at which print copies of the Graduate Academic Catalog are distributed to the new students. The orientation class identifies and discusses the overall graduate policies and individual program policies as well as support services. Because the Master of Fine Arts (MFA) in Creative Writing cohort begins in May, three months before a new catalog is ready, the Office of Graduate Studies prepares an MFA Handbook for the orientation class, which includes an introduction to Library Resources (pp. 25-26).  Then MFA students receive a print Graduate Academic Catalog in August. The first class of the Master of Public Administration (MPA) program begins with an orientation power point presentation  that is tied to the academic policies in the Graduate Academic Catalog and includes information about online learning, the ASO, and the library (slides 9-10). The first course in the Master of Arts (MAT) in Elementary Education program is EDU 510.  The syllabus for the course presents an orientation to the MAT program and information about the ASO and the CSS (p. 9).
Advising and Persistence
Reinhardt supports student persistence through advising for both undergraduates  and graduate students.  In all programs, a student must consult with the advisor before he or she may register for courses.
Once an undergraduate student is accepted into Reinhardt, he or she is assigned an academic advisor who helps develop class schedules and set goals for graduation and future career plans.
Students in the distance education programs and graduate programs are advised by their academic program coordinators. Students in this population tend to be working adults with their career goals set. The advisor helps the students persist, even when complications from family or career interfere. In professional studies programs, each semester, the program coordinator develops a schedule for a student based on individual need and availability of courses for a particular semester. A survey of 2016-2017 graduates in the Bachelor of Criminal Justice (B.C.J.)  program reflects this view of advising for adult students: only 14.29% of students used Career Services (p. 3), but 85.71% were “satisfied” or “very satisfied” with the quality of advising; and 94.29% were “satisfied” or “very satisfied” with instructor availability outside of the classroom (p. 6).
Two semesters before a student plans to complete a degree, he or she applies for a degree completion audit. This application includes a copy of the advisor’s record of courses. A professional administrator from the Registrar’s Office prepares an Official Graduation Audit  for each student’s record. The student then receives a copy of the audit communicating the remaining course work needed to complete a degree. Before the final degree is confirmed, the administrator and the Registrar double-check the student’s final record. Through these levels of auditing, Reinhardt keeps in touch with student persistence and success.
Move the Needle
This project involves focus group discussions with faculty, staff, and students, and it is already showing results. For example, CREDO recommended that Reinhardt develop a brand name and purpose for its “clearance” process. In response, Reinhardt began piloting a clearance process called “Flight Ready” in 2016-2017  In addition, CREDO representatives met with students and faculty about the First Year Seminar (FYS 101) to understand its strengths and weaknesses. One weakness was a range of expectations and assignments, depending on the instructor. In response, Reinhardt will pilot a revision of FYS 101 in fall semester 2017, one that attempts to unify the standards and expectations of the course throughout several sections.
As asserted in its vision statement, Reinhardt University is committed to creating a campus environment where every student “thrives,” which includes completing a credential in a timely manner. These advising and retention initiatives address the Reinhardt mission and vision.
The Honors Program and Honors Societies
Another distinctive learning community includes those students who are academically disciplined and/or gifted. To help these students thrive, the Honors Program provides special class sections of courses with more stimulating discussion and creative assignments. First year students who meet the admission requirements are invited to join the Honors Program.  These students take several honors classes together, receive a scholarship, and may work toward receiving an honors seal on the diploma.
Reinhardt University also offers academic honor societies for those who qualify. These are published in the Reinhardt University Undergraduate Academic Catalog  and on the Reinhardt web site.  Other than Alpha Chi, the honor society for the top 10% of the junior and senior classes, most honor societies are discipline-specific. Their criteria vary according to field.
Hill Freemen Library and Spruill Learning Center
The Library promotes student learning by providing books, articles, and other materials needed for research, including access to databases and electronic resources, and Interlibrary Loan. All students—on campus, online, and extended sites—have access to Library services and instruction in research strategies. As demonstrated in Sections 2.9 (Learning Resources),  3.8.1 (Learning Information Resources)  and 3.8.2 (Library Instruction),  the Hill Freeman Library and Spruill Learning Center provides 1) collections, resources, and services that are sufficient to support all its educational, research, and public service programs, 2) resources and technology that are a gateway for information, communication, research, and leisure pursuits, and 3) regular and timely instruction that teaches students, at any educational level and in any mode of course delivery, how to access learning/information resources efficiently.
Academic programs and activities that enhance the development of students
During 2016-2017 Reinhardt piloted a program called the Strategic Career Advancement Platform (S-CAP), aimed at cultivating students' soft skills (like teamwork, adaptability, and conflict resolution) and giving them an edge over their peers in the job market—without changing the liberal arts curriculum that is the center of formal education. Each month, a Saturday session focused on a different topic—for example, one four-hour January 2017 session focused on emotional intelligence. Others sessions covered impression management, listening, and mediation.
Some students are interested in study abroad. Reinhardt students may register for summer school, group courses led by Reinhardt faculty or may work on an individual basis with the Director of International Studies and the student’s academic advisor to find a summer-, semester-, or year-long study abroad opportunity. Information about these opportunities is published in the Reinhardt University Undergraduate Academic Catalog 2016-2017  and on the Study Abroad page of the Reinhardt website. 
Reinhardt also supports the intellectual and social development of students through essay contests, an annual conference for student scholarship, and opportunities to participate in state, regional, and national competitions.
Two annual essay contests support communication skills: the Leaves of Gold Essay contest,  sponsored by the School of Arts and Humanities, in fall semester, and the Knox Essay contest,  sponsored by the McCamish School of Business in spring semester.
Every spring semester the Office of Academic Affairs sponsors the Robert L. Driscoll Convocation of Artists and Scholars, when professors of all disciplines invite students to present the best student work to the University community.  The presentations link learning and leadership, as exclaimed in the University values (“Faith-Learning-Leadership”), since students must present their work to a broader community than one professor or class. The Driscoll Convocation ends with an International Culture Festival, when international students present the best of their cultures.
In addition, Reinhardt supports students to attend and present their research and talents at discipline-specific conferences. In 2016-2017, music students  and business students  competed successfully in state competitions, qualifying for national competitions; and biology and psychology students  presented research at a regional conference.
Finally, the division of Academic Affairs oversees two teaching facilities that promote student learning and development beyond the classroom—the Floyd A. and Fay W. Falany Performing Arts Center (FPAC)  and the F. James and Florrie G. Funk Heritage Museum.  The Falany Center includes a state-of-the-art concert hall with adjustable acoustical components. This center allows students from across campus, but especially performing arts majors, to experience professional productions throughout the year. Performing arts majors, themselves, may perform before a public audience on the professional stage: the 2016-2017 Performance Schedule  reveals professional, faculty, and student public performances. In addition, in spring semester Reinhardt hosts a Contemporary Arts Festival  at the Falany Center, which brings international artists to campus. The FPAC 2016-2017 Assessment Report  indicates that 1863 student tickets were requested and distributed for the general student population to various attend performances. The Funk Heritage Center, which includes John H. Bennett Sr. and Ethel C. Bennett History Museum, is an official frontier and southeastern Indian interpretative center in the state of Georgia. The Funk Heritage Center provides students with opportunities for history research as well as museum internships.
Student Affairs – Services, Programs, and Activities
The Division of Student Affairs, which also reports to the Provost, has the following mission statement: “We are committed to equipping students for a lifetime of stewardship and community engagement. We embolden students to be successful by enhancing student learning and stimulating further character development in a nurturing and caring environment.” 
To accomplish its mission, Student Affairs has programs, activities, and services presented through several offices, under the Dean of Students. Some offices directly contribute to student learning and development like Campus Ministry and Student Activities.
Campus Ministry 
Through an affiliation with the United Methodist Church, the Office of Campus Ministry maintains a wide array of services to build and strengthen spiritual development. Some of these services include providing pastoral support for students, faculty, and staff; developing worship services; and designing service and mission trip opportunities.  Campus Ministry reaches out to all students by promoting and coordinating a variety of small worship groups,  like First Year Women’s Group and the Campus Catholics.
Student Activities - learning and leadership
The Dudley L. Moore, Jr. Office of Student Activities contributes to Reinhardt’s mission of “developing the intellectual, social, personal, vocational, spiritual and physical dimensions of its students.” In addition, Student Activities include programs and to enhance Reinhardt’s values – “Faith – Learning – Leadership.” The University mission and values are addressed by programs that provide students with opportunities for individual growth while engaging with the Reinhardt community.
Student Learning Outcomes for the Office of Student Activities 
As presented in the Student Handbook 2016-2017: by participating in initiatives, programs, and services provided by the Office of Student Activities, students will be able to:
The 2016-2017 Assessment Report for Student Activities  reveals that the Office of Student Activities developed, managed, and assessed 22 different recreational, educational, and leadership programs.
A number of recreational programs  contribute to the physical and psychological health of students. These include Reinhardt Outdoors , with activities like horseback riding and canoeing; Group Exercise indoors , intramural sports,  and off campus trips to enjoy the cultural advantages of being close to Atlanta. 
Educational programs  include films, speakers, and discussions on topics like social diversity, substance abuse, and sexual violence. These programs also maintain the University’s compliance with federal mandates regarding sexual violence prevention (i.e. Title IX, SAVE Act, etc.).
Reinhardt’s Student Affairs division promotes student leadership through student clubs  for a variety of academic, service, or social interests. Reinhardt also promotes leadership through university-wide organizations like the Student Activities Council (SAC),  and the Student Government Association (SGA) .
Student Activities Council (SAC) encourages the development of leadership skills as students initiate, plan, develop, and participate in activities, programs, and events. Members of the SAC work with national agencies, local organizations, students, faculty and staff. Established in 1957, the Student Government Association (SGA) ensures student participation in the University decision-making process. The SGA President regularly presents a report at the meetings of the Faculty Senate and the Board of Trustees.
Assessment of Student Activities
The Reinhardt Student Life Survey results for 2013-2014, 2014-2015, and 2016-2017 indicate that student satisfaction is consistently high. (The Survey for Fall 2015 used a different set of questions, which are not comparable to the other years.)
On average, over 81% of students indicated they were “satisfied” or “very satisfied” over three years with selection and quality of events and activities provided by the office of Student Activities.
On average, over 80% of students indicated they were “satisfied” or “very satisfied” over four years with the quality of Student Activities events.
In 2016-2017, Reinhardt also administered the Noel Levitz Student Satisfaction Inventory.  As a result of the survey, the Office of Student Activities is working towards narrowing the gap between the institutional and national satisfaction levels.
Several program improvements resulted from these assessments and student comments in the qualitative sections of the surveys:
Reinhardt University realizes that co-curricular activities enrich the educational experience of students by giving them opportunities to socialize, experience positive group interaction and cultivate leadership skills. The opportunities for these programs and activities are published in the individual web pages cited above as well as the Reinhardt University Undergraduate Academic Catalog 2016-2017  and the Student Handbook 2016-2017. 
Athletics  – Services, Programs, and Activities
Reinhardt is a member of the Appalachian Athletic Conference (AAC) within the National Association of Intercollegiate Athletics (NAIA). The division of Athletics is led by the Director of Athletics, who answers directly to the President.
The division of Athletics promotes student learning and development in a number of ways. Student athletes may be selected to play on a Reinhardt team in one of 19 sports and to receive an athletic scholarship. These students advance their physical strength and coordination, and they also advance their critical thinking skills through tactile and spatial problem solving involved in playing a particular sport.
In addition, the coaches in the Athletic division teach a required general education core course for the general student population, PED 100 - Fitness for College and Life,  a course that emphasizes health-related fitness through topics like diet and nutrition, stress-management, and substance abuse. Athletic coaches also teach activity courses,  which allow the general student population to learn or to advance physical skills in sports like tennis, bowling, aerobic dancing, or weight-lifting.
The athletic games, themselves, provide a means of recreation and community building which promote the psychological and social development of students.
The Athletics 2016-2017 Assessment Report  indicates three areas of success for student learning: 1) nine teams and nineteen individuals participated in national championships, 2) sixteen teams qualified for NAIA All-Scholars honors (3.0 team GPA) and 130+ student-athletes qualified for individual academic honors, and 3) all teams participated in community service, like reading at schools or serving meals at shelters. These accomplishments and activities reflect the University’s mission to educate “the whole person by developing the intellectual, social, personal, vocational, spiritual and physical dimension” of students.
Programs and services that enhance the quality of student life on campus
Several programs and services enhance the quality of student life and development, including Residence Life, Public Safety, Career Services, Counseling Services, and Student Health Services.
The Office of Residence Life offers programs and services designed to foster a vibrant living community that embraces diversity, promotes leadership, cultivates individual development, and enhances the educational experience of each resident.
The Residence Life Department  is staffed by a Director, who has a master’s degree in education, and full-time, professional Residence Life Coordinators, who are required to have a bachelor’s degree from a regionally accredited institution and residence life experience.  The Residence Life Coordinators oversee the daily operations of each building, serving on-call capacity 24 hours per day and offering support and supervision of both the resident assistants and students who live in each area. The position of Resident Assistant  presents an opportunity for current students to develop leadership skills while providing a vital service to the University.
The 2016-2017 Assessment Report for Residence Life  indicates the Office of Residence Life presented 121 programs about topics like life skills and community-building. The total attendance for all programs was 1899, which averages 2.72 programs per resident.
The Office of Public Safety  offers programs and services designed to advance the development of students by keeping the campus a safe place in which to live, study, and work. The Public Safety Office has partnerships with Residence Life and the Student Government Association (SGA) in its efforts to provide educational support and programs to provide risk reduction. In 2016-2017, the Office of Public Safety presented educational programs on alcohol awareness, CPR, and active shooter response. The 2016-2017 Assessment Report for Public Safety  indicates that students would like more programs with of these topics.
In addition, Public Safety patrols the Waleska campus 24 hours a day, everyday; schedules security and police protection for graduations, sporting events, and other public events; and offers escort for persons walking on campus at night. Through the Office of Public Safety, Reinhardt provides an emergency warning system, EagleAlert,  which delivers important messages to Reinhardt and personal email addresses, as well as text (SMS) messages to cell phones about threatening weather or safety conditions.
The Office of Public Safety also maintains relationships with the Cherokee County Fire Department, the Cherokee Country Sheriff’s Office, and, through the University’s Emergency Operations Plan, is a liaison with State of Georgia and FEMA. The Office of Public Safety publishes the Clery Act Report, posts crime statistics, schedules training and participates in preparedness exercises.
Counseling Services, Career Services, and Health Services 
The Office of Career Services,  staffed with one full-time qualified professional, offers a broad range of services for students and alumni: career guidance, personality assessment and inventories to help identify an academic major of interest and career, internships, resume preparation, mock interviews via Skype or video, and two annual career fairs. The Career Services 2016-2017 Assessment Report  records that Career Services expanded internships and helped to create the result that 70% of seniors had created a LinkedIn account, among other accomplishments.
The Office of Health Services,  which is staffed by a part-time registered nurse with 16 years experience, offers programs and services designed to help students develop intellectually, personally and physically. The emphasis of the Office of Health Services is on wellness education, prevention, natural remedies, over the counter medications and nutrition to improve the overall health of the students. Services available to students include the following: basic health screening and assessment, minor illness treatment and evaluation, blood sugar monitoring, administration of OTC (over-the-counter medications), and referrals/recommendations to physicians/specialists. The Health Services 2016-2017 Assessment Report  indicates that the university nurse treated 335 individual students and met with some classes for educational programs about health awareness.
Student satisfaction with services
The student support services in Student Affairs are sufficient to accomplish its mission to provide “essential programs and services which support student engagement and success.” Information gathered from the Reinhardt Student Life Survey results for 2014-2015, 2015-2016, and 2016-2017 indicate that student satisfaction is high.
Administrative Offices that contribute indirectly to student learning and development
Several offices throughout the administrative divisions provide an important professional infrastructure for students to thrive at Reinhardt University. The Registrar’s Office,  for example, develops the Undergraduate Academic Catalog and processes requests for transcripts and graduation audits. The Office of Information Technology  helps faculty with digital classrooms and helps students with their electronic educational equipment. Together, the offices of the Registrar and Information Technology maintain the secure data systems in EagleWeb that allow students to access their schedules, grades, and business accounts. The Business Office  and the Office of Financial Aid  both help keep students informed about expenses through the EagleWeb accounts. All of these offices prepare and submit annual assessment reports to continually improve their services, like the following:
2016-2017 Assessment Report for the Registrar’s Office 
2016-2017 Assessment Report for Information Technology 
2016-2017 Assessment Report for the Business Office 
2016-2017 Assessment Report for Financial Aid 
Students are informed of student support services through several means: These services are published in the Reinhardt University Undergraduate Catalog 2016-2017,  the Student Handbook 2016-2017,  the Reinhardt University Graduate Catalog 2016-2017,  the Graduate Services brochure,  the Reinhardt University official website,  and individual class syllabi.
Reinhardt University provides a broad range of student support services designed to meet the needs its student body. These services promote student learning and enhance student development. Finally, these services are consistent with Reinhardt’s mission of “to educate the whole person.”