Reinhardt University SACSCOC Compliance Certification

 

2.9 Learning Resources and Services

The institution, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections and services and to other learning/information resources consistent with the degrees offered. Collections, resources, and services are sufficient to support all its educational, research, and public service programs. (Learning Resources and Services)

Judgment check box Compliance

Narrative

Reinhardt University, through ownership or formal arrangements or agreements, provides and supports student and faculty access and user privileges to adequate library collections and services and to other learning/information resources consistent with the degrees offered. Collections, resources, and services are sufficient to support all its educational, research, and public service programs.

The Library Mission Statement

The Hill Freeman Library and Spruill Learning Center ensures that it provides sufficient resources by adhering to its mission statement, which is to support “the intellectual development of Reinhardt University students by providing information-related resources and services and by teaching the information skills needed for academic success and life-long learning. Library services, collections, resources, and environment support the academic programs of the University and enrich the learning experience of the Reinhardt community.”

The library accomplishes its mission through its goals and objectives which are to:

  • Be the center of teaching and learning pursuits for students, faculty, and staff at Reinhardt University.
  • Select, acquire, process, maintain, and improve the collections and resources and the information services that create access to those materials.
  • Foster the lifelong love of learning, enabling students to grow in independence, confidence, and resourcefulness.
  • Provide resources and technology as a gateway for information, communication, research, and leisure pursuits.
  • Provide a facility that is inviting, well maintained, secure and both intellectually and culturally stimulating. [1]

The Hill Freeman Library and Spruill Learning Center is a three story, 30,000 square foot facility located in the center of Reinhardt University. Originally dedicated in 1969, the library was expanded, renovated, and rededicated in 2003. The facility contains the print collection, computer workstations, printers, photocopier, scanners, individual and group study areas, the archives and special collections, and staff offices and workspace. [2] Electronic resources are accessible through the library web page. [3]

During academic sessions, the library is open 82 hours per week: from 8:00 a.m. to 11:00 p.m. Monday through Thursday; 8:00 a.m. to 5:00 p.m. on Friday; 1:00 p.m. to 5:00 p.m. on Saturday; and 2:00 p.m. to 11:00 p.m. on Sunday. Each semester during final exams, the library provides extended hours. [4] The 5,000 square foot space added during the 2003 renovation is designated as an After Hours Library allowing current students, faculty, and staff access to computer workstations, a printer, and study space 24/7/365. [5] Wireless access is provided throughout the entire library facility. [6]

Collections and Resources

The collections of the Hill Freeman Library and Spruill Learning Center include 73,265 print volumes, 3511 media items, 152,292 e-books, 158 databases, access to 38,880 streaming videos, access to 12,830,597 streaming musical audio tracks, and access to over 33,000 full text journals. [7]  Access to the collections is available through the library’s web page which provides connections to the online catalog, the list of databases, and journals by title. [8]

The circulating print collection includes resources covering subjects from all disciplines in the curriculum. The library’s collection development policy guides staff in selecting resources appropriate and sufficient for the University’s academic programs. [30] The circulating print collection includes the music library, the children’s book collection, and the Triplett Memorial Military History Collection. [9]

The music library contains 9200 volumes including musical scores and research resources to aid students in the School of Performing Arts. In addition to the physical items in the music collection, the library has electronic resources providing access to streaming audio, streaming video, and electronic scores which are available to students and faculty remotely through the library’s website. [10]

The children’s book collection consists of almost 2200 volumes from easy readers to young adult fiction including both Spanish language and Spanish/English language books. While the collection is used primarily by students in the Price School of Education, students, faculty, and staff with children use the collection as well as the Waleska United Methodist Church pre-school. [11]

The Triplett Memorial Military History Collection consists of over 7000 volumes pertaining to all wars fought by the United States with particular emphasis on the Civil War and World War II. This collection also contains numerous volumes on general American history and politics. [12]

The media collection contains over 3500 videos and compact discs. Students, faculty, and staff also have access to over 38,000 streaming videos through databases including Films on Demand, Naxos Video Library, and Opera in Video. Through the Naxos Music Library and Music Online databases over 12 million streaming musical audio tracks are available. The media collection supplements classroom learning by providing faculty with additional resources to use when teaching as well as providing students visual and audio resources when conducting research. [13]

The leisure reading collection is a variety of bestselling fiction and nonfiction, in both book and audiobook format.  The collection rotates as new books are published and older ones lose popularity. While the library does not own these items permanently, this collection provides access to current popular reading for the library’s users. [14]

Access to over 150,000 e-books is provided through several e-book databases including Ebrary, ebooks on EBSCOhost, Credo Reference, and ACLS Humanities E-Book Project (HEB). The e-book collection covers subjects across the curriculum providing 24 hour, remote access to monographs for all students, faculty, and staff. [7]

The archives and special collection room houses the University Archives and the library’s collection of rare, fragile, and special resources. The archives contain documents, papers, photographs, publications, media, and memorabilia pertaining to the history of the University. An archives finding aid is available through the library’s web page. [15] Special collections houses materials that pertain to the local region or are rare or fragile but hold historical significance. Records for resources in special collections are found in the library catalog which is available through the library web page. All resources in archives and special collections are non-circulating but may be accessed by users with assistance from library staff. [16]

Through over 150 electronic databases, the library provides access to: the current and back file issues of more than 33,000 full text journals, magazines, and newspapers; demographic and business information; digitalized art; government resources; and digitalized maps and historical documents. As a participant in GALILEO (GeorgiA LIbrary LEarning Online), Georgia’s virtual library, the library provides access to databases covering all disciplines and subjects. On the library web page, users can access the full list of databases or choose a list of databases appropriate for a specific subject. [17] Users may also connect directly to the GALILEO Discover search page from a link on the library’s home page. [8] The GALILEO Discover search allows users to search all GALILEO databases through one federated search.

When new program are proposed, an analysis of library resources is included in the proposal. The library staff works with faculty to ensure that adequate and appropriate resources are acquired to support new programming and degrees.  In spring 2017, “Curriculum Change Cover Sheet” and “Guidelines” were revised to better align with the newly revised SACSCOC Substantive Change Policy that now has only two submission deadlines for a prospectus that requires approval: January 1 and July 1. The revised forms included an analysis of library resources for a new program (pp. 9-10) [40]

Off Campus Access to Collections and Resources

The catalog, databases, and electronic resources are accessible through the library’s web page. Access to databases, full text journals, e-books, and streaming media is controlled through a proxy server. Students, faculty, and staff have access to these resources through their personal devices wherever they have Internet access. When outside the campus wired network, users must enter their last name and Reinhardt identification number for access to these resources. [18]

Assistance for off campus and online users is available through the library’s web page.  Instructions for off campus access to library resources are provided on the web site. [18] Guides and tips on the web site assist users in formulating successful research strategies. [19] Graduate students are directed to databases that will provide the best resources for their program of study. [20] Online and off campus students may contact the library by telephone or e-mail to receive assistance with library resources or with research strategies. [19]

Services

The library provides a wide range of services for all students, faculty, and staff. The library’s web site serves as a portal for users not only to access resources but also to access descriptions of services and collections. [21] Specific web pages to assist off-campus and graduate students have been created to instruct and to enhance their information resources needs. [18] [20]

Reference services are provided in person, through telephone conversations, and through e-mail. Both course and individual instruction on the use of the library and its resources are provided. [21] Research guides and tips are provided through the web page. [22]

Computers, printers, and scanners are available for students, faculty, and staff to access library and Internet resources and to access a full range of software. Black and white printing is provided at no charge and color printing is available for a nominal fee. Wireless access is available through the library. [6]

Reserves enable faculty to provide supplementary resources for students to access in a centralized location. Faculty may place books, articles, or media on reserve for students to use in the library or check out for a specified period. Reserve materials may be library resources or personal copies of faculty. [23]

Interlibrary Loan (ILL) provides access to resources from other libraries and is available to all students, faculty, and staff. ILL requests may be made by a form on the library’s web page, by e-mail, or by coming to the library. [24]

The library provides space to the campus for programs and meetings. During 2015-2016, the library hosted or sponsored 35 events including the Library Literary Festival, art exhibits, workshops on library resources, author readings, business speakers, and programs by international students on their home countries. [25]

The library is available for local residents to use. Community patrons may check out books and media and use computing resources in the library. Test proctoring services are provided for the community also. [26]

Formal Agreements

The library is a member of the GPALS (Georgia Private Academic LibrarieS) consortium. Through this consortium, the University’s students, faculty, and staff have access to GALILEO (GeorgiA LIbrary LEarning Online), Georgia’s virtual library, and its resources. [27] GPALS also provides sharing agreements for interlibrary loan (ILL) and for reciprocal borrowing privileges among most of its twenty-six members. The interlibrary loan agreement waives all costs associated with ILL and ensures that requests will be attempted to be fulfilled within 24 hours. [28] The reciprocal borrowing agreement allows all currently enrolled students and full time faculty and staff to borrow items from other participating GPALS institutions. [29]

Assessments

Assessment that the library provides adequate collections and services is accomplished in several ways. Determining that the library provides sufficient resources is a multifaceted process. The library’s collection development policy outlines objectives, selection criteria, and evaluation for library resources. [30] Usage statistics are evaluated annually. Library staff works with faculty to determine what resources are currently available and what resources will be needed when a new program is proposed.  Users are surveyed for their opinions. [31]

Library staff follow guidelines set forth in the collection development policy to ensure that resources support the academic programs and mission of the University. Not only is the selection of new resources important but the deselection of resources allows the collection to remain current and vibrant. Library staff follow the guidelines set forth in the collection development policy to deselect (remove) resources from the collection that are inaccurate, outdated, and damaged. [30] A recent project removed over 2500 items from the collection that met the deselection criteria. [32]

While circulation of physical materials has dropped significantly in recent years (down from 3742 items in 2012-2013 to 2501 items in 2016-2017), attendance in the library and usage of electronic resources has increased significantly. Hourly headcount increased from 43,832 in 2012-2013 to 58,800 in 2016-2017. Access to full text articles increased from 20,975 in 2012-2013 to 132,956 in 2016-2017. The combined total number of resources accessed (online searches and circulation of physical items) has increased from 275,740 in 2012-2013 to 822,912 in 2016-2017. [33] [34]  These statistics are used to help determine how funds will be allocated for resources.

Among the other fifteen institutions that the University cites as peers, the library was in the lower third for collection size and circulation in 2014-2015; however, the library was in the middle third for expenditures per FTE. [35] In 2016-2017, among the four other institutions that are identified as both peer institutions and members of the GPALS (Georgia Private Academic Libraries) consortium, Reinhardt ranked first in both total searches and full-text retrieved in GALILEO databases. Among all GPALS institutions, the University ranked second in both GALILEO searches and full-text retrieved. [36]

The number of items borrowed from other libraries has decreased significantly in recent years – down from 300 items in 2012-2013 to 155 items in 2016-2017 – indicating that the library is providing students and faculty needed resources through its own collections and resources. [37]

In the Fall 2016 library user survey, 90% of student participants indicated that they were satisfied or very satisfied the library. The same survey found that 89% of the students rated the library staff as helpful or very helpful. 71% of student respondents indicated that they used the library facilities and/or resources multiple times per week. Another 18% responded that they use the facilities and/or resources once per week on average. [38]

Among faculty and staff responding to the Fall 2016 library user survey, 93% indicated that they were satisfied or very satisfied the library. 95% of the faculty and staff respondents rated the library staff as helpful or very helpful. Only 27% of faculty and staff responded that they use the library facilities or resources multiple times per week while another 23% used the library an average of once per week. [39]

Conclusion

The library is undergoing renovation during summer 2017. New features and services will include collaborative study rooms, tutorial rooms, a conference room, an upgraded classroom, a technology lab, and a large meeting room/programming space. New spaces for existing computers and for the children’s book collection are being created. Library staff will be available at service desks on multiple levels of the library to assist users. The renovated space will modernize the library’s facilities to provide an aesthetically pleasing and technologically relevant space for research, study, and learning.

The Hill Freeman Library and Spruill Learning Center provides the collections, resources, and services needed to support all academic programs of the University at all locations and online. Through both its physical and electronic collections and its services, the library ensures that all students, faculty, and staff have access to adequate resources.

 

Supporting Documents

[1]       Library Mission Statement

[2]       Library Specifications

[3]       Research Resources

[4]       Library Hours

[5]       After Hours Library

[6]       Library Computers

[7]       Library [General] Collections

[8]       Library Homepage

[9]       Library [specialized] Collections

[10]     Music Library

[11]     Children’s Collection

[12]     Triplett Collection

[13]     Library Media

[14]     Library Leisure Reading

[15]     Archives Finding Aid

[16]     Archives and Special Collections

[17]     Library Databases

[18]     Off Campus Library Users

[19]     Library Reference Services

[20]     Resources for Graduate Students

[21]     Library Services

[22]     Library Research Help Services

[23]     Library Reserves

[24]     Interlibrary Loan Services

[25]     2015-2016 Library Annual Assessment, p. 8

[26]     Library Community Patrons

[27]     GPALS

[28]     GPALS ILL Agreement

[29]     GPALS Reciprocal Borrowing

[30]     Collection Development Policy

[31]     Fall 2016 Library Survey

[32]     2015-2016 Library Annual Assessment

[33]     2012-2013 Library Annual Assessment

[34]     2016-2017 Library Annual Assessment

[35]     Library Benchmarking

[36]     GALILEO Statistics

[37]     ILL Statistics

[38]     Fall 2016 Library Survey Student Responses

[39]     Fall 2016 Library Survey Faculty/Staff Responses

[40]     New Program Proposal Form, 2017